Our Return Policy in short: Contact Stil in Berlin before returning any items / You can return the product within 30 days of delivery / The product must be in new condition / If a package is unclaimed you might have to pay a handling fee / Stil in Berlin does not cover the shipping costs of returns.
Return Policy
Please contact stil in berlin before returning any items. It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts stil in berlin and gives information relevant and the reason for complaint.
Return Conditions
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. stil in berlin suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. stil in berlin does not cover the shipping costs of returns.
stil in berlin will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, stil in berlin reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs. All enquiries: info@stilinberlin.de